1. Scope of this policy
This Refund Policy applies to any paid educational products or guidance that Lovelyeco may offer through this website. It sits alongside our Terms of Use and forms part of the agreement between you and us whenever a purchase is made.
We want any transaction to be straightforward and fair. If something is unclear, please reach out before purchasing so we can help you decide whether a product is right for you.
2. Free content remains free
The articles, routines, and frameworks published openly on this website are free to read and do not involve any payment. This policy is only relevant where a specific paid product or service is purchased. If you have not paid for anything, there is nothing to refund.
3. Eligibility for a refund
If you purchase a paid educational product and it does not match its description, fails to be delivered, or contains a significant fault, you are entitled to ask for a remedy, which may include a refund. We assess each request fairly and on its own merits.
Because our products are general educational materials, we cannot offer refunds on the basis of personal results or expectations, since outcomes naturally vary from person to person and depend on individual circumstances.
4. Digital products and immediate access
Where a product is delivered digitally and you are given immediate access, you may be asked to acknowledge that your right to change your mind can be affected once access has begun. We will always make this clear at the point of purchase. Even so, your statutory rights in relation to faulty or misdescribed products continue to apply.
5. Timeframes
Where a refund is appropriate, we ask that you contact us within a reasonable period after your purchase, ordinarily within fourteen days, so we can review the matter while the details are fresh. Requests relating to a fault can of course be raised when the fault becomes apparent.
Once we approve a refund, we aim to process it promptly. The time it takes to appear in your account depends on your payment provider.
6. How to request a refund
To request a refund, please contact us with the following information:
- The name used at the time of purchase.
- The date of purchase and the product concerned.
- A brief explanation of why you are requesting a refund.
You can send this through our contact page or by phone. We will confirm that we have received your request and let you know the next steps.
7. How refunds are issued
Approved refunds are normally returned using the same payment method you used to make the purchase, unless we agree otherwise with you. We do not charge a fee for processing a valid refund.
8. Exceptions
We may decline a refund where a request falls outside this policy, for example where a digital product has been fully accessed and is not faulty or misdescribed, or where a request is made well outside a reasonable timeframe. Any such decision will be explained to you, and it does not affect rights you have under applicable law.
9. Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you. Those laws may give you guarantees that cannot be excluded, including remedies if a product is not of acceptable quality or does not match its description. This policy is intended to work alongside those rights, not to replace them.
10. Changes to this policy
We may update this Refund Policy from time to time. The “last updated” date near the top of this page reflects the latest revision. The policy that applies to a purchase is the version in effect at the time you made it.
11. Contact
For any question about refunds, you can reach us at 500 Oxford St, Bondi Junction NSW 2022, Australia, by phone on +61 2 9947 8000, or through our contact page. We are happy to talk through any concern openly.